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How does Wealthfront’s client support work?

Wealthfront’s team of client service specialists are available via phone or email in the event you can’t find your answer in our Help Center. General requests are typically answered within 24 business hours, but some requests require significant research that may delay our response to you.

All our Client Services team members are Series 7 licensed professionals and several hold CFA (Chartered Financial Analyst) or CFP (Certified Financial Planner) designations. They have experience from traditional firms, but are passionate about changing financial services for the better.

When emailing Wealthfront, please be as detailed as possible, including screenshots that display your issue if possible. For security purposes, please email us from the email address you registered with your account. It’s best to be in front of your computer to complete transactions if you contact us via phone.

Nothing in this blog should be construed as tax advice, a solicitation or offer, or recommendation, to buy or sell any security. Financial advisory services are only provided to investors who become Wealthfront Inc. clients pursuant to a written agreement, which investors are urged to read carefully, that is available at www.wealthfront.com. All securities involve risk and may result in some loss. For more information please visit www.wealthfront.com or see our Full Disclosure. While the data Wealthfront uses from third parties is believed to be reliable, Wealthfront does not guarantee the accuracy of the information.

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