Why is my institution link down? What should I do?

Links to your institution can fail for a variety of reasons:

  1. Your bank or brokerage changed their website or the way data is accessed. Examples of this could include updates to the institution’s login procedure to make it more secure by adding two-factor authentication or additional security questions.
  2. Some institutions periodically prevent access to data aggregators. In these situations, we will work with these institutions to restore connectivity as soon as possible.
  3. Institutions merging with each other or rebranding.
  4. Short-term server maintenance.

When a link fails, we’ll let you know that it’s temporarily down - the good news is, you don’t have to do anything! We request information again automatically without any action on your part, and we work with the institution to restore the link automatically as soon as possible. We’ll still show you the most recently received information

Was this article helpful?

Wealthfront prepared this article for informational purposes and not as an offer, recommendation, or solicitation to buy or sell any security. Wealthfront and its affiliates may rely on information from various sources we believe to be reliable (including clients and other third parties), but cannot guarantee its accuracy or completeness. See our Full Disclosure for more important information.

Wealthfront and its affiliates do not provide tax advice and investors are encouraged to consult with their personal tax advisor. Financial advisory and planning services are only provided to investors who become clients by way of a written agreement. All investing involves risk, including the possible loss of money you invest. Past performance does not guarantee future performance.