Why is my institution link down? What should I do?
Links to your institution can fail for a variety of reasons:
- Your bank or brokerage changed their website or the way data is accessed. Examples of this could include updates to the institution’s login procedure to make it more secure by adding two-factor authentication or additional security questions.
- Some institutions periodically prevent access to data aggregators. In these situations, we will work with these institutions to restore connectivity as soon as possible.
- Institutions merging with each other or rebranding.
- Short-term server maintenance.
When a link fails, we’ll let you know that it’s temporarily down - the good news is, you don’t have to do anything! We request information again automatically without any action on your part, and we work with the institution to restore the link automatically as soon as possible. We’ll still show you the most recently received information
This communication has been prepared solely for informational purposes only. Nothing in this communication should be construed as an offer, recommendation, or solicitation to buy or sell any security or a financial product. Any links provided to other server sites are offered as a matter of convenience and are not intended to imply that Wealthfront or its affiliates endorses, sponsors, promotes and/or is affiliated with the owners of or participants in those sites, or endorses any information contained on those sites, unless expressly stated otherwise.
Wealthfront offers a free software-based financial advice engine that delivers automated financial planning tools to help users achieve better outcomes. Investment management and advisory services are provided by Wealthfront Advisers LLC, an SEC registered investment adviser, and brokerage related products are provided by Wealthfront Brokerage LLC, a member of FINRA/SIPC.
Wealthfront, Wealthfront Advisers and Wealthfront Brokerage are wholly owned subsidiaries of Wealthfront Corporation.
© 2020 Wealthfront Corporation. All rights reserved.
Comments are moderated prior to publication
Still need help?
Our support team has your back.Contact us