Wealthfront offers technical support via email and phone on weekdays from 7 AM to 5 PM Pacific time. We are committed to answering all emails within 24 business hours (i.e. the next business day if an email is sent during a weekend). However, some issues may take more than one day to resolve. Our highly trained and licensed product support staff is delighted to help you with your technical problems.
By technical problems we mean we are happy to help with the following issues:
- Questions about an individual transaction in your account.
- Questions about how to transfer cash or securities into or out of your Wealthfront account.
- Questions about finding resources on our site like our blog.
We also offer a comprehensive and easy to navigate list of FAQs on all facets of our service.
We specifically do not offer the following types of support:
- Investment advice, either related to our service or others.
- Performance guarantees or virtually any other guarantee such as the timing of an investment or withdrawal.
- Financial planning advice. Our Path features are intended to serve this purpose.
- Transactions requests. All transaction requests (including withdrawals) must be requested via our app – either via web or mobile.
- Shadowing clients to ensure they properly use our application to perform a transaction.
- Explaining why our service is superior to alternatives. We provide an unprecedented amount of content on our methodology and results for you to review at your convenience.
The only way we can afford to offer our very high yields on our cash accounts and very low fees on our investment accounts is to automate everything and limit our customer support to technical issues. If we can’t automate a process, then we don’t offer it. We are not an appropriate service for someone who wants frequent feedback from an advisor.
That being said, you can rest assured we will always be available should you encounter a problem with our service and you will never suffer economic harm if we created the problem.
You are welcome to email us at firstname.lastname@example.org.
This communication has been prepared solely for informational purposes only. Nothing in this communication should be construed as an offer, recommendation, or solicitation to buy or sell any security or a financial product. Any links provided to other server sites are offered as a matter of convenience and are not intended to imply that Wealthfront or its affiliates endorses, sponsors, promotes and/or is affiliated with the owners of or participants in those sites, or endorses any information contained on those sites, unless expressly stated otherwise.
Wealthfront offers a free software-based financial advice engine that delivers automated financial planning tools to help users achieve better outcomes. Investment management and advisory services are provided by Wealthfront Advisers LLC, an SEC registered investment adviser, and brokerage related products are provided by Wealthfront Brokerage LLC, a member of FINRA/SIPC.
Wealthfront, Wealthfront Advisers and Wealthfront Brokerage are wholly owned subsidiaries of Wealthfront Corporation.
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