Note: This support article only applies to Individual Cash Accounts with checking features.
What to do
To dispute a transaction, please call us at (833) 466-1236. We’re available 5am–8pm PST, 7 days a week. Be sure to contact us within 60 days of the date we provided the first statement that shows the transaction.
What information do I need to provide?
If you dispute a transaction, we’ll typically ask for the following:
- Your name and account number
- Details about why you’re disputing the transaction
- Details about the transaction itself, like the dollar amount and merchant
- Any documents that would be helpful during our investigation, like emails, letters, invoices, receipts, or contracts
We typically don’t need you to send us your dispute in writing. But if we do, we’ll let you know and ask that you send it in writing within 10 business days.
How does the process work?
It can take us up to 10 business days to investigate and resolve a dispute. Once the investigation is complete, we’ll send you the results within three business days. If the dispute is resolved in your favor, we’ll credit your account for the disputed amount.
In some cases, it may take us longer to investigate and resolve disputes — up to 45 days. If you have a new account, or if your dispute involves a point-of-sale or foreign transaction, the investigation may take up to 90 days.
If the investigation takes more than 10 business days, you’ll receive a provisional credit for the disputed charge while we complete the investigation. If you have a new account, it may take up to 20 business days for the provisional credit to arrive. If we ask you to send us your dispute in writing and we don’t receive it within 10 business days, you may not receive a provisional credit.
If the dispute is resolved in your favor, this provisional credit will become permanent. If the dispute isn’t resolved in your favor, the credit will be reversed.
Can I see the documents you used to resolve the dispute?
Yes, absolutely. If you’d like copies of the documents we used in our investigation, just let us know and we’ll send them to you.
We’ve partnered with Green Dot Bank, Member FDIC, to bring you checking features.
Checking features for the Cash Account are subject to Green Dot Bank’s application and approval. Debit Card is optional and must be requested. Wealthfront Cash Account Visa® Debit Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Wealthfront products and services are not provided by Green Dot Bank. Green Dot is a registered trademark of Green Dot Corporation. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. ©2020 Green Dot Corporation. All rights reserved.
Early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Interest does not begin accruing until funds arrive at the program banks, which may take up to one business day.
Other fees apply to the debit account. Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank tellers a $2.50 fee will apply, plus any additional fee that the owner or bank may charge. Please see the Deposit Account Agreement for details.
Other eligibility requirements for mobile check deposit may apply.
Apple Pay, Face ID and Touch ID are trademarks of Apple Inc. Google Pay is a trademark of Google LLC.
The Cash Account Annual Percentage Yield (APY) is as of June 1, 2020. The APY may change at any time, before or after the Cash Account is opened. The APY for the Wealthfront Cash Account represents the weighted average of the APY on the aggregate deposit balances of all clients at the program banks. Deposit balances are not allocated equally among the participating program banks.
Cash Account is offered by Wealthfront Brokerage LLC (“Wealthfront Brokerage”), a member of FINRA/SIPC. Neither Wealthfront Brokerage nor any of its affiliates are a bank, and Cash Account is not a checking or savings account. We convey funds to institutions accepting and maintaining deposits. Investment management and advisory services are provided by Wealthfront Advisers LLC (“Wealthfront Advisers”), an SEC registered investment adviser, and financial planning tools are provided by Wealthfront Software LLC (“Wealthfront”).
The cash balance in the Cash Account is swept to one or more banks (the “program banks”) where it earns a variable rate of interest and is eligible for FDIC insurance. FDIC insurance is not provided until the funds arrive at the program banks. FDIC insurance coverage is limited to $250,000 per qualified customer account per banking institution. Wealthfront uses more than one program bank to ensure FDIC coverage of up to $1 million for your cash deposits. For more information on FDIC insurance coverage, please visit www.FDIC.gov. Customers are responsible for monitoring their total assets at each of the program banks to determine the extent of available FDIC insurance coverage in accordance with FDIC rules. The deposits at program banks are not covered by SIPC.
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