Updated
Report and replace a lost, stolen, or damaged debit card
Note: This support article only applies to Individual and Joint Cash Accounts with checking features.
What to do
To report and replace a debit card that is lost, damaged, or stolen, please take these steps:
- Log in and navigate to your Individual or Joint Cash Account
- Select Manage
- Select Debit card settings
- Select Replace card
We’ll cancel your lost or stolen debit card, then mail a replacement card to your residential address on file. The card should reach you in 7–10 business days.
Once your new card arrives, activate it on our website or our app for iOS or Android.
Will my new debit card have different card details?
Yes, your new card will have different card details. Be sure to update any payment apps or bills linked to your old debit card.
As a side note, replacing your debit card doesn’t affect your routing and account numbers — those details will remain the same.
Is there a fee for replacing my debit card?
No, there’s no fee or cost for card replacements.
Can I lock my card if I believe I temporarily misplaced it?
Yes, you can lock your debit card temporarily until you locate it.
How do I report fraud?
To report fraud, call the Green Dot Banking Support Team at (833) 466-1236. They're available 5am - 8pm PST, 7 days a week.
The Cash Account is offered by Wealthfront Brokerage LLC ("Wealthfront Brokerage"), Member of FINRA/SIPC. Neither Wealthfront Brokerage nor any of its affiliates are a bank, and the Cash Account itself is not a deposit account.
Wealthfront Brokerage has partnered with Green Dot Bank to offer certain checking features including The Wealthfront Visa® Debit Card, send a check, and mobile check deposits to Wealthfront Cash Accounts. The Wealthfront Visa® Debit Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank also offers Wealthfront Individual Cash Accounts opened prior to July 15, 2025, Green Dot account & routing numbers which support additional checking features including bill pay, direct deposits, and payments through third-party sites. The checking features provided by Green Dot Bank for Wealthfront Cash Accounts are subject to identity verification by Green Dot Bank and the Wealthfront Visa® Debit Card is optional and must be requested. Green Dot Bank operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Wealthfront brokerage and advisory services are not affiliated with Green Dot Bank.
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